Taxbal.com ("Taxbal.com", "we", "us", or "our") is committed to protecting the privacy of individuals who access or use our website and services, including Registration Services, Licence/Government Registration, Compliance Services, Financial Services, and Audit Services (collectively, the "Services"). This Privacy Policy describes how we collect, use, store, disclose, and protect personal information obtained through our platform, and the choices available to you in relation to such information.
By accessing or using Taxbal.com, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy, read together with our Terms and Conditions. If you do not agree with the practices described herein, we request that you refrain from using our Services.
2. Information We Collect
2.1 Information Provided by You
We may collect the following categories of information that you voluntarily provide while registering for, or availing of, our Services:
Identification details, such as your full name, date of birth, and identity proof;
Contact details, such as your address, e-mail address, and telephone number;
Financial and transactional details, including bank account information, payment instrument details, and tax-related information, where necessary for the rendering of Financial Services, Compliance Services, or Audit Services;
Business or professional details, including company name, registration numbers, and statutory filings; and
Any other information voluntarily submitted by you in the course of communicating with us or with professionals listed on the platform.
2.2 Information Collected Automatically
When you access Taxbal.com, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and the date and time of access, through the use of cookies and similar tracking technologies.
2.3 Information from Third Parties
Where applicable, we may receive information about you from third parties, including payment gateway providers, government portals, or professionals engaged through the platform, to the extent necessary to render the Services.
3. Purpose of Collection and Use of Information
We collect and use your personal information for the following purposes:
To facilitate registration on, and use of, the platform;
To provide, process, and complete the Services requested by you;
To process payments and refunds in accordance with our Payment and Refund Policy;
To communicate with you regarding the status of your request, including updates, clarifications, and notices;
To verify your identity and prevent fraudulent or unauthorised use of the platform;
To comply with applicable legal, regulatory, and statutory obligations, including those arising under tax and corporate law; and
To improve our website, Services, and overall user experience.
4. Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:
To Professionals: Where necessary to facilitate the Services requested, your information may be shared with the relevant professional engaged through the platform, subject to the safeguards described in our Terms and Conditions.
To Service Providers: We may share information with third-party service providers, including payment gateway providers and technology vendors, solely for the purpose of enabling them to perform services on our behalf.
For Legal Compliance: We may disclose information where required to do so by law, regulation, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.
5. Confidentiality of Sensitive Information
We make every effort to maintain the confidentiality of information submitted by users. However, given the inherent risks associated with the transmission of information over the internet, we are unable to guarantee absolute security. Users are advised to share specific or sensitive information only after a professional has been formally engaged, and preferably outside the platform (for instance, by telephone or in-person appointment). We strongly discourage the disclosure of any confessions, admissions, or highly sensitive details through the platform.
6. Data Security
We employ reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. We shall not be responsible for any loss of data resulting from accidental or deliberate deletion, network or system outages, backup failure, file corruption, or unauthorised third-party access beyond our reasonable control.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with our legal, accounting, and regulatory obligations. Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Cookies and Tracking Technologies
Taxbal.com may use cookies and similar technologies to enhance user experience, remember preferences, and analyse website traffic. You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain features of the platform.
9. User Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information, subject to our legal and regulatory retention obligations;
Withdraw consent for the processing of your information, where such processing is based on consent; and
Lodge a query or complaint regarding the handling of your personal information.
Requests in relation to the above may be directed to us at [email protected].
10. Third-Party Links
Taxbal.com may contain links to third-party websites. This Privacy Policy does not extend to such websites, and we encourage users to review the privacy policies of any third-party website they visit. Taxbal.com is not responsible for the privacy practices or content of such third-party websites.
11. Children's Privacy
Our Services are not directed towards individuals under the age of 18 years. We do not knowingly collect personal information from minors. Use of our "Common Needs" feature requires the user to affirm that they are above 18 years of age and possess the legal capacity to enter into binding obligations.
12. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time, in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any such changes will be posted on this page, and it remains your responsibility to review this Privacy Policy periodically. Continued use of the platform following any such amendment shall constitute acceptance of the revised Privacy Policy.
13. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising in connection herewith shall be subject to the exclusive jurisdiction of the courts at Agra, in line with our Terms and Conditions.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which your personal information is handled, please contact us at:
